This guide is here to help you understand the features and permissions available in Corti and how to make the most of them. Whether you're managing team access, exploring feature capabilities, or looking to tailor Corti to your needs, this article has you covered. Dive in and discover how to unlock the full potential of Corti for your organization!
Interaction with Mission Control services
Feature | Permission | Description |
mission-control-review-api | - | Enables interaction with review-service API endpoints. Without the feature, requests will return 404 response. review-service enables assessment template setup, submission of assessments, and view of assessment aggregations. |
mission-control-interaction-api | - | Enables interaction with interaction-service API endpoints. Without the feature, requests will return 404 response. interaction-service enables to view individual interactions and acknowledgement status changes. |
mission-control-task-api | - | Enables interaction with task-service API endpoints. Without the feature, requests will return 404 response. task-service enables manual task creation, assignments and review of existing tasks. |
mission-control-search-api | - | Enables interaction with search-service API endpoints. Without the feature, requests will return 404 response. search-service enables to retrieve list of interactions, tasks and assessments associated with them. It also enables smooth interaction search. |
Assessments configuration and submission
Feature | Permission | Description |
mission-control-template-builder | Assessment template management (mission_control_assessment_templates:crud) | 1. Allows Organisation Settings ⇒ Templates access through the UI.
2. Enables assessment template creation, changes and deletion in the review-service API. |
- | Manage feedback form submissions (case_feedback_form_submissions:crud) | Enables to create, answer and submit manual assessments from Single Interaction View. |
- | Read all feedback form submissions (case_feedback_form_submissions:read) OR Read your own feedback form submissions (self_case_feedback_form_submissions:read) | Enables to retrieve and read submitted assessments in Single Interaction View. |
Access to assessments
Feature | Permission | Description |
- | Access other users' assessments (mission_control_assessments:other_users:read) | 1. Enables to access assessments submitted manually by other users in Single Interaction View.
2. Enables to access scores and aggregated data from assessments submitted by other users in Mission Control dashboard and Tasks page. |
- | View automatic assessments (mission_control_automatic_assessments:read) | 1. Enables to access automatic (AI) assessments in Single Interaction View.
2. Enables to access scores and aggregated data from automatic (AI) assessments in Mission Control dashboard and Tasks page. |
Single Interaction View access
Feature | Permission | Description |
mission-control-case-view | - | Enables access to Single Interaction View while navigating from all other pages. |
- | Allow to download call audio (cases:call_audio:download) | Enables user to download call audio from Single Interaction View |
mission-control-find-related-calls | - | Enables visibility of Find Similar Interactions button in Single Interaction View. Usage of Find Similar Interactions button requires Explore page. |
Search Page
Feature | Permission | Description |
mission-control-search-view | Mission Control Search (app:mission_control_search) | Enables Search menu item on the left side bar and allows to access search page. |
- | Access other users’ cases (cases:other_users:read) | Enables to access interactions owned by different users within the organization. |
Mission Control Dashboard
Feature | Permission | Description |
mission-control-assessment-dashboard | View Mission Control Dashboard (mission_control_assessment_stats:read) | Enables Mission Control menu item on the left side bar and allows to access mission control page. |
Tasks page
Feature | Permission | Description |
mission-control-task-list | View task list (mission_control_tasks:read) | 1. Enables Tasks menu item on the left side bar and allows to access tasks page.
2. Enables to retrieve retrieve and view tasks |
Call Search page
Feature | Permission | Description |
transcript-queries | Transcript queries app (app:transcript_queries) | Enables Call Search menu item on the left side bar and allows to access transcript search page. |
- | Transcript queries management (transcript_queries:crud) | Enables the user to open saved queries, save new queries and manage them. |
Compliance page
Feature | Permission | Description |
performance-metrics | View performance views (performance_views:read) | Enables Compliance menu item on the left side bar and allows to access performance page. |
- | Performance view management (performance_views:crud) | Enables the user to create, edit, and delete Compliance views. |
Organization settings access
Feature | Permission | Description |
- | User Administration (users:crud) | 1. Enables the user to manage system users (create, edit, and delete) 2. Allows to view and manage User Roles within the organization. |
- | Teams management (teams:crud) | Enables the user to manage teams (create, edit, and delete) |
mission-control-team-role | - | Enables Team Lead role and its application within teams. Current feature related to Team Lead role: Users with Team Lead role receive tasks (Tasks page) if their team members request a review for an interaction. |
- | Annotation management (timeline_entry_definitions:crud) | 1. Allows Organisation Settings ⇒ Annotations access through the UI.
2. Enables the user to create and management annotations. |